PURCHASE CONDITIONS

GENERAL TERMS AND CONDITIONS OF CONTRACTING

At COSAR SILVER S.L., we sell jewelry made of 925 sterling silver plated with 18k gold. Our jewelry is designed in Barcelona and made in our factory in Istanbul.

Our products are intended for companies, entrepreneurs, and professionals. Therefore, we inform you that, under current legislation, an entrepreneur is any natural or legal person who acts within the scope of their business or professional activity, whether public or private.

The products displayed on the website are photographs of the actual products, and we make every effort to show the colors, features, specifications, and details of the available products as accurately as possible. However, we do not guarantee that the colors, features, specifications, and details of the products are accurate, complete, up-to-date, or free from other errors, and it is possible that your electronic screen may not accurately reflect the actual colors and details of the products. In addition, COSAR SILVER ESPAÑA S.L. provides clear and understandable truthful and sufficient information about the legal and economic conditions of its products to offer the maximum guarantee, both from a technical and legal point of view.

The online ordering service through the portal regulated in these Specific Conditions allows the placing of orders for the purpose of purchasing products and services, and is subject to the following specificities:

1. 1. 1. COSAR SILVER ESPAÑA S.L. only engages in wholesale sales of its products.
   2. 2. The contracting User must be over 18 years of age.
   3. 3. Orders on the portal will be requested in advance by the client from the website owner, through their access to the shopping cart, being a purchase and a contract established outside a commercial establishment, under the provisions of article 97 of the Royal Legislative Decree 1/2007, of November 16th.
   4. 4. We regularly showcase new products.
   5. 5. Our products are subject to availability and we cannot guarantee that they are in stock. We reserve the right to discontinue any product at any time and for any reason.
   6. 6. We package your order with care to prevent damage during shipping.
   7. 7. Any information regarding the purchase by our clients is strictly confidential.
   8. 8. COSAR SILVER ESPAÑA S.L. reserves the right to modify, temporarily suspend or cancel the service at any time, and to reject purchases that do not pass the security checks established in its electronic commerce systems and in the security systems of the payment service providers contracted for payment management on this Portal.

CONTRACTING AND REGISTRATION PROCEDURE

Before contracting, the User will have all the information regarding the procedures to be followed for the electronic contract for the purchase of our products available on the website.

The online purchase procedure consists of several phases:

PHASE 1: Register on the website by filling out a form with professional and billing information (Contact information, name, address, tax identification number, email address, etc.)

PHASE 2: Select the products that the User is interested in. The minimum purchase is 100€.

PHASE 3: Add the selected products to the shopping cart, click on "Place Order," and complete the following information:

1. Delivery address

2. Choose the billing address (only if it is different from the delivery address).

3. Payment method

4. Confirm the order

All our prices are in euros and include IVA, if applicable. Shipping costs are calculated based on the purchase process. The prices of all products are subject to change.

Once the order is confirmed by the customer, the order form will indicate the price to be paid by the customer, the payment method chosen by the customer, along with the corresponding taxes and shipping costs to be paid, if applicable.

PHASE 4: Receive via email the order details placed.

For the online purchase process, the necessary data for the execution and control of the order will be required (including the delivery address and payment method).

The billing information will be the one provided in the customer registration. COSAR SILVER ESPAÑA S.L will not be responsible for errors made by the customer in the data provided for the order placement, and the customer must pay special attention to filling out the forms, without prejudice to the possibility of correcting such data after the purchase is made.

If the customer enters incorrect data during the purchase process and its correction results in expenses, COSAR SILVER ESPAÑA S.L reserves the right to charge the customer for such expenses or even cancel the requested purchase.

If the User requires any clarification or additional information, or wishes to make a complaint or suggestion, or needs to change their registration data, they can contact:

- By email: soporte@cosarsilver.es

- Or by letter to: COSAR SILVER S.L. Avenida Sant Esteve, 37, 5º 2ª, 08402, Granollers (España).

- Contact phone number: +34 664 52 75 89

- Attaching a copy of their ID or identity document, under Art. 15-22 of the LOPD-GDD and Art. 11 GDPR, in both cases.

Once the delivery has been completed and the payment for the goods has been made, the Contract will be deemed to be concluded between COSAR SILVER ESPAÑA S.L and its customer.

PAYMENT OF THE ORDER

To make payment for orders, you can do so through:

- Credit card: through MasterCard, VISA, etc.

- Bank transfer: : In this case, the order will be shipped once the bank transfer has been confirmed. Please send a copy of the transfer confirmation by email to soporte@cosarsilver.es, indicating the order number and customer identification details.

The User must provide current, complete and accurate purchase and account information for all purchases made through this website. Additionally, the User agrees to promptly update account and payment information, including email address, payment method and payment card expiration date, so that we can complete transactions and communicate with you as needed.

The User agrees to pay all charges at the prices in effect at the time of their purchases and any applicable shipping fees, and authorizes us to charge their chosen payment provider for such amounts upon placing their order.

All payment methods except for bank transfer are made through the electronic payment gateway system of the financial institution Banco Sabadell, which functions as a virtual point of sale terminal. The provider of this service will request certain data from the user to complete the payment, according to the offered payment methods.

Considering the differentiated tax regime of mainland Spain and the Canary Islands and Ceuta and Melilla, we inform as follows:

- The geographic areas corresponding to the Canary Islands, Ceuta, and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from VAT (customs clearance fees and import taxes are not included in the price of the item or shipping and must be paid at the destination by the recipient of the goods).

- In sales to the Canary Islands, Ceuta, and Melilla, VAT will not be charged; however, the customs system will apply the corresponding tax charges. In no case can we determine the amount of taxes to be paid by the customer upon receiving their order since, in the case of the Canary Islands, for example, it depends on the "I.G.I.C." and "Canary Islands customs."

- The prices of the products on the website do not include the 21% corresponding VAT. The total VAT to be paid will be broken down at the end of the purchase process. You will receive the invoice along with the delivery of the products. In this document, you will find the separation of each concept, taxes, and, where applicable, the applied discounts, with the final amount to be paid.

*** The prices displayed on http://cosarsilver.es/ may be reviewed and modified if conditions require at any time. For this reason, we inform in advance that "products on sale" may appear on the aforementioned website. This fact will be shown with the corresponding prices for each of them. The offer price and the regular price will be indicated, providing truthful and transparent information at all times.

ORDER SHIPPING

At COSAR SILVER ESPAÑA S.L. we carefully wrap your order to prevent damage during shipping.

All shipments are express and free with a minimum purchase (in euros and without VAT for Spain) that varies by country:

- Mainland Spain, Balearic Islands and Portugal: minimum order of 100€.

- Canary Islands, Ceuta and Melilla: minimum order of 300€ and the customer is responsible for customs fees.

- Andorra, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Romania, San Marino, Slovakia, Slovenia, Sweden: minimum order of 300€.

- Australia, Canada, Hong Kong, Iceland, Israel, Japan, Mexico, Morocco, New Zealand, Singapore, South Korea, Turkey, United Kingdom, Switzerland, USA: minimum order of 400€.

On occasion, shipments to countries outside the EU may incur additional fees and taxes, which will in any case be the responsibility of the buyer.

All orders are prepared and shipped within 24 business hours of the order confirmation date. This preparation time may vary depending on local holidays or high season such as Black Friday or Christmas.

To learn all shipping conditions, please refer to the "Shipping and Returns" section.

RETURNS AND DEVOLUTIONS

As soon as the User receives the order, they must check that everything is correct: items, colors, number of pieces, and quality. If after making this verification, the User decides to make a return, the User has 15 calendar days to do so from the date on which the User receives the order.

COSAR SILVER ESPAÑA S.L. will not be responsible for any loss that the package may suffer during shipping, and it will be the responsibility of the customer to ensure that the package arrives at our office in good condition and with the original bags.

For more information on returns and refunds, please refer to the "Shipping and Returns" section.